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FREQUENTLY ASKED QUESTIONS

WHAT IS THE ESTIMATED TIME OF DELIVERY?

Between 3 – 5 working days, anywhere in South Africa

WHAT ARE THE SHIPPING COSTS?

Shipping anywhere in South Africa is R100

IS IT POSSIBLE FOR ME TO COLLECT MY PACKAGE?

Yes, If you opt for collection, you won’t be charged a courier fee. You will receive an email with our contact number to arrange a collection time.

DO YOU ATTEND MARKETS?

Yes, find us at:

  • The St Francis market
  • Wildsfees
  • The Kamers market

CAN I EXCHANGE MY PRODUCT ?

Yes, you can. As long as it hasn't been worn.

You are welcome to exchange an item for a different size or product.

You must complete the exchange within 14 days of the purchase.

It must be returned in the original packaging, with no marks.

WHAT IS YOUR RETURNS POLICY ?

You are welcome to return your item.

However, this must be done within 7 days of purchasing the item.

Returns are at your own expense, meaning you will need to pay for the courier cost to us and back.

No items may be returned if they have been warn.

No sale items may be returned.

Items must be in their original packaging, and couriered back to our home base in Port Elizabeth - Birdlip Avenue, Linkside.

WASHING INSTRUCTIONS?

In order to maintain the fibres of the fabric, we recommend putting all items in a pillow case when you wash.

We do not encourage tumble drying.

GLIITER ITEMS:

- These must be hand soaked.

- Do not wring or scrub.

FLEECE JERSEYS:

- Place them in a pillow case to maintain the fibres, and avoid friction to the fabric when washing.

MUSLIN ITEMS:

- Place these items in a pillow case when washing, to avoid sharp objects tearing through the thin fibres.